Meghalaya Chief Minister Conrad K Sangma has directed authorities to urgently address issues related to power supply disruptions, billing discrepancies and consumer grievances in areas covered under the Meghalaya Power Distribution Corporation Limited’s (MePDCL) distribution franchisee system.
During a review meeting on the matter, the Chief Minister emphasised that ensuring consumer trust and improving service delivery must remain the top priority of the power distribution system. He noted that citizens expect reliable electricity supply, transparent billing and swift redressal of complaints.
“While operational challenges exist, people expect reliable power, fair billing and responsive service,” Sangma said.
He instructed MePDCL and the franchisee operators to speed up infrastructure upgrades, replace defective meters and transformers, and strengthen public outreach initiatives. He also called for prompt resolution of consumer grievances without unnecessary delay.
The review meeting was held as part of the state government’s ongoing efforts to improve electricity distribution services in Meghalaya, with a focus on enhancing infrastructure efficiency and customer satisfaction through faster and more effective complaint redressal mechanisms.
