An interactive discussion on good governance and technology-driven public services was held at Tripura Santiniketan Medical College & Hospital on Sunday, with participants calling for government services that are more accessible, efficient and people-centric.
Organised by Ekdunia.com and Positive Barta, the programme was held as part of efforts to give greater meaning to Good Governance Day and the Tripura government’s ‘Seva Sankalp Abhiyan’.
The discussion examined how technology could simplify and speed up public service delivery while keeping human values and empathy at its centre. Speakers stressed that digital systems should make services easier to access without compromising the dignity of those seeking assistance.
Malay Pit, founder of the Ekdunia Antyodaya Mission and president of Tripura Santiniketan Medical College & Hospital, said people should remain at the centre of public service delivery. He stressed that systems should be designed so that no one feels helpless while accessing essential services, with technology used to bring services closer to people’s doorsteps.
Participants also highlighted the need to balance technological advancement with human sensitivity. While digital platforms can improve convenience and efficiency, they said empathy and compassion remained essential to ensuring that people received assistance with dignity.
The organisers said the initiative sought to promote a governance model in which technology serves as an enabler, while human values and commitment to public service guide its implementation.
The programme concluded with a call for a more responsive and inclusive approach to public service, with participants emphasising service as a responsibility and good governance as a right of citizens.
